---
title: Sending logs to support
description: "This page outlines the steps to access and send logs to our support team for troubleshooting purposes. ## On-Premise (File Target) If your environment is on-premise and uses a File target, log files are stored locally on the server: Navigate…"
url: "https://extensionkit.unitfly.com/documentation/logging-sending-logs-to-support/"
updated: "2025-07-24"
category: Configurations / Logging
---

# Sending logs to support

This page outlines the steps to access and send logs to our support team for troubleshooting purposes.

## On-Premise (File Target)

If your environment is on-premise and uses a File target, log files are stored locally on the server:

Navigate to the folder specified in the File target configuration.

Locate the most recent log files related to the issue.

Compress the relevant .log files into a .zip archive.

Email the archive to our support team at [support@unitfly.com] with a description of the issue.

## Cloud (Default Target)

If you're using M-Files Cloud, logs are stored and accessed differently:

Follow the instructions here to download the logs: [Downloading Vault Application Logs](https://userguide.m-files.com/user-guide/manage/latest/eng/downloading_vault_application_logs.html).

Download the logs for the relevant time period.

Send the downloaded file(s) to [support@unitfly.com] along with a description of the issue.