This page outlines the steps to access and send logs to our support team for troubleshooting purposes.
On-Premise (File Target) #
If your environment is on-premise and uses a File target, log files are stored locally on the server:
Navigate to the folder specified in the File target configuration.
Locate the most recent log files related to the issue.
Compress the relevant .log files into a .zip archive.
Email the archive to our support team at [[email protected]] with a description of the issue.
Cloud (Default Target) #
If you’re using M-Files Cloud, logs are stored and accessed differently:
Follow the instructions here to download the logs: Downloading Vault Application Logs.
Download the logs for the relevant time period.
Send the downloaded file(s) to [[email protected]] along with a description of the issue.
